A training surface for the platform that’s rewriting workers‑comp behavioral health.
Academy is where new clinicians, coordinators, and partners meet CareHub. The product walkthroughs are recorded against real workflows, the role tracks are composed from the same library of scenes, and the HIPAA module ends with an acceptance that becomes part of the compliance record we show carriers and auditors.
Four principles that shape every surface in the platform.
Treatment guidance and clinical content are anchored to APA, VA/DoD, and NICE — not commercial duration tools or denial heuristics.
Compliance and reporting are products of doing the work, not a second job clinicians do after. The note composes as you chart; the report drafts itself from the notes you've signed.
Every served document, every signature, every authorization response is in one timeline. The audit boundary is a surface, not a filing cabinet.
The patient sees what's happening; the three‑party distribution sees what they're entitled to. The same record drives both.
Four entry points into the same body of material.
LPCCs, MFTs, psychologists, and supervising clinicians who run sessions, write reports, and respond to authorization cycles on CareHub.
Intake coordinators and compliance reviewers who triage referrals, file intake summaries, and shepherd cases through the audit boundary.
Claims examiners and UR reviewers who need to understand how CareHub assembles the record they're going to read.
Every CareHub workforce member completes HIPAA training and signs an acceptance before they get production access.
Maintained alongside the product.
When a workflow ships in the platform, Academy receives a documentation patch in the same change set. The walkthroughs are re‑recorded on a quarterly cadence; the HIPAA modules are reviewed by the compliance officer and re‑hashed any time the policy changes. Your acceptance always points at the version you signed.
The channels we listen on.
- Clinical questions:
#clinical-opson Slack - Platform bugs:
#platform-feedbackon Slack - Compliance / HIPAA:
#complianceon Slack, orcompliance@carehubtherapy.com - Suspected incident:
#compliance-incidentsimmediately — see Module 04