Sofia's referral just arrived from her carrier. She's on the unassigned queue — the intake coordinator's worklist. The five-day PR-2 (initial) clock starts now under 8 CCR §9785(f)(1): the treating physician owes the carrier an initial progress report within five business days of first contact.
Miss the five days and the carrier can mark the bill non-compensable. It is the single most common reason mental-health WC bills get denied. CareHub started the timer the second the referral hit the system, and every downstream surface — dashboard, reports queue, RFA list — already knows about it.